A. Information

The dispatch of your order takes place within 2 to 4 days after we have received your order.

Our goods can only be shipped to the countries listed below. Your order will be shipped with DHL. Please find the shipping cost and the estimated delivery time to your country in the table below.

If you wish to have your order shipped to a different country not listed in the table below, please don't hesitate to reach out to us via email (fabian@cheekicollection.com) and let us know what you would like to order and include your complete shipping address in the email. We will let you know if we can ship to your country and - if possible - let you know about the shipping costs.

B. Shipping costs & Shipping times

Please be aware: the processing time to prepare your order for shipment is 2-4 days and it not included in the shipping times listed below.

For shipments to countries outside of the European Union there might be additional costs that we do not cover and have to be covered by the customer personally. These include, for example, costs for transferring money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties and taxes (e.g. customs duties). For more information, please visit http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and for import sales tax http://auskunft.ezt-online.de/ezto/Welcome.do as well as http://xtares.admin.ch/tares/login/loginFormFiller.do for Switzerland specifically.

C. Information about returns

If you are not satisfied with your order, you have the opportunity to return the products to us within 14 days of receiving your order.

You will only receive a refund for your order if the products are in perfect condition, unworn with the tags still attached. If the products are used or damaged, you will not be able to receive a refund for these items.

Costs

You are responsible for the costs of the return.

D. Information about payment

I. Shipping within Germany

For shipments within Germany, we offer the following payment methods if not stated otherwise in the product description:

1. Credit Card
2. Sofort
3. PayPal
4. Google Pay
5. Apple Pay

II. Bei Versand außerhalb Deutschlands

For shipments to foreign countries we offer the following payment methods if not stated otherwise in the product description:

1. Credit Card
2. PayPal
3. Google Pay
4. Apple Pay

III. Detailed information about the available payment methods

1. Credit Card

Pay with credit card. We accept the following credit cards: Visa, Mastercard, American Express, Maestro. 

2. Sofort

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna directly:

• Sofort: Your account will be debited immediately after you have placed your order.

The use of the payment methods, Pay Later, paying in installments, Direct Debit requires a positive credit check. For this purpose, we forward your data to Klarna as part of the purchase initiation and processing of the purchase contract, where Klarna checks your address and your credit. Please understand that we can only offer you those payment options that are permitted by Klarna on the basis of the results of the credit check. More information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user und for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna is available here: www.klarna.com. Your personal details will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations for Germany/Austria.

3. PayPal

When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "installment payment" via PayPal, we give your payment data to PayPal (Europe) S.a.r.l. as part of the payment process. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The transfer takes place in accordance with Art. 6 Para. 1 lit. b GDPR and only insofar as this is necessary for payment processing. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment in installments" via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Article 6 (1) (f) GDPR on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of default for the purpose of deciding whether to provide the respective payment method. The credit report can contain probability values ​​(so-called score values). As far as score values ​​are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values ​​includes, but is not limited to, address data. Further data protection information, including the credit agencies used, can be found in PayPal's data protection declaration: https://www.paypal.com/de/webapps/mpp/ua/privacy-full You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.

4. Google Pay

If you opt for the "Google Pay" payment method from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), the payment is processed via the "Google Pay" application of yours with at least Android 4.4 ("KitKat") operated mobile device with an NFC function by debiting a payment card stored with Google Pay or a payment system verified there (e.g. PayPal). To release a payment via Google Pay in the amount of more than € 25, you must first unlock your mobile device using the verification measure set up in each case (such as face recognition, password, fingerprint or sample). For the purpose of payment processing, the information you provided during the ordering process, along with information about your order, will be passed on to Google. Google then transmits your payment information stored in Google Pay in the form of a unique transaction number to the original website, which is used to verify a payment. This transaction number does not contain any information about the real payment data of your means of payment stored with Google Pay, but is created and transmitted as a one-time valid numeric token. For all transactions via Google Pay, Google only acts as an intermediary for processing the payment process. The transaction is carried out exclusively in the relationship between the user and the original website by debiting the means of payment stored with Google Pay. If personal data is processed in the described transmissions, the processing takes place exclusively for the purpose of payment processing in accordance with Art. 6 Para. 1 lit. b GDPR. Google reserves the right to collect, save and evaluate certain process-specific information for every transaction made via Google Pay. This includes the date, time and amount of the transaction, the location and description of the dealer, a description of the goods or services purchased by the dealer, photos that you included in the transaction, the name and email address of the seller and buyer or of the sender and recipient, the payment method used, your description of the reason for the transaction and, if applicable, the offer associated with the transaction.

According to Google, this processing takes place exclusively in accordance with Article 6 (1) (f) GDPR on the basis of the legitimate interest in proper accounting, the verification of process data and the optimization and maintenance of the functionality of the Google Pay service. Google also reserves the right to merge the processed data with other information that is collected and stored by Google when other Google services are used. The terms of use of Google Pay can be found here: https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=googlepaytos&ldl=de. Further information on data protection with Google Pay can be found at the following Internet address: https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=de

5. Apple Pay

If you choose the "Apple Pay" payment method from Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, the payment will be processed using the "Apple Pay" function on your device operated with iOS, watchOS or macOS by debiting a payment card stored with "Apple Pay". Apple Pay uses security features built into your device hardware and software to protect your transactions. To approve a payment, it is necessary to enter a code that you previously specified and to verify it using the “Face ID” or “Touch ID” function of your device. For the purpose of payment processing, the information you provided during the ordering process, along with the information about your order, will be passed on to Apple in encrypted form. Apple then re-encrypts this data with a developer-specific key before the data is transmitted to the payment service provider of the payment card stored in Apple Pay to carry out the payment. The encryption ensures that only the website from which the purchase was made can access the payment details. After the payment has been made, Apple will send your device account number and a transaction-specific, dynamic security code to the original website to confirm the payment has been successful.

If personal data is processed in the described transmissions, the processing takes place exclusively for the purpose of payment processing in accordance with Art. 6 Para. 1 lit. b GDPR. Apple maintains anonymized transaction data, including the approximate purchase amount, approximate date and time, and whether the transaction was successfully completed. The anonymization completely rules out any personal reference. Apple uses the anonymized data to improve "Apple Pay" and other Apple products and services. When you use Apple Pay on the iPhone or Apple Watch to complete a purchase made through Safari on the Mac, the Mac and the authorization device communicate over an encrypted channel on the Apple servers. Apple does not process or store any of this information in a format that can be used to identify you personally. You can turn off the ability to use Apple Pay on your Mac in your iPhone's settings. Go to Wallet & Apple Pay and turn off Allow Payments on Mac. Further information on data protection with Apple Pay can be found at the following Internet address: https://support.apple.com/de-de/HT203027